filed in archive outsourcing news

Barclays extends its contract with Siemens Business Services by signing a 45 million BPO deal. In the deal, Siemens will maintain management of Barclay’s back office operations — account closures, fund transfers and administrative processes. They will also maintain Barclaycard, the bank�s credit card subsidiary. Since 2000, Barclay’s back office operations have improved through operational efficiency and new technologies using Siemens global service delivery platform.

“Since the relationship began, Barclays has enjoyed a high standard of service from Siemens Business Services. This has allowed us to focus on our core business and to continue to build on our commitment to exceptional customer services,” said John Stewart, service manager of branch & customer account services.

Siemens established its business process outsourcing operations in October 2004. It offers processing services in financial services and human resources worldwide.

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